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Are you taking advantage of all the ways e‐commerce is transforming four key business processes—product development, manufacturing, supply chain management, and customer service?

All organizations have social standing, but only some seek to improve their status, despite evidence that benefits may come with status. However, research is lacking on understanding how organizations value status and whether status is valued equally across all organizations. This study aims to understand how different organizations value status and quality, as well as illustrate the impact of organizational status on these valuations.

Major League Baseball (MLB) free-agent market data from 2013–2017 are used to test hypotheses. Organizations and players each have a certain amount of status, and free-agent contract information is publicly available. A mixed-effect regression model was employed to account for the nested nature of the data. While MLB teams are not typical organizations, its results are relevant for many organizations operating in a socially stratified environment.

Overall, the findings suggest that status is expensive for organizations and is more expensive for high-status organizations. Specifically, high-status organizations need to increase their awareness of the costs associated with status to ensure that the benefits of status are equivalent or greater. By contrast, quality was valued practically equivalently by both low- and high-status organizations.

The results provide clarity regarding the valuations of quality and status. The authors find that low-status organizations can avoid status costs. The results may allow organizations the opportunity of reflection on their perceived value of status, allowing for a separation of the value of quality from status.

This chapter critically examines the dialectical relationship between colonial capitalism, racism, state terrorism, and racial/ethnonational domination from the sixteenth to the twenty-first century. It demonstrates the deficiencies of theories of global studies. In reformulating and improving critical international studies, this study advances the idea that excluding indigenous wisdom and knowledge from this area has allowed the hegemonic Euro-American-centric scholarship and ideology to limit our understanding of the racist sickness and its continuous evolution in the modern world system. Since this sickness has been hidden under the rhetoric of democracy, human rights, and social justice, even progressive intellectuals have failed to thoroughly comprehend the devastating consequences of racism and terrorism in global studies.

First, the chapter critically establishes the dialectical relationship between colonial capitalism, racial terrorism, and the continuous destruction of indigenous peoples in the Americas, Africa, Asia, and Australia. It explains how the dominant racial/ethnonational groups have continued to maintain their privileges at the cost of marginalized societies. Second, using indigenous wisdom and knowledge, the piece exposes the intellectual deficiencies of Euro-American scholarship and ideology from the right and left in global studies. Third, the chapter demonstrates that the claims of democracy, human rights, and social justice do not adequately apply to the conditions of the indigenous peoples in the world. Fourth, it proposes ways of developing a comprehensive critical global studies by critically including the wisdom and knowledge of indigenous peoples.

Although there are more primarily undergraduate institutions (PUIs) than research-oriented institutions (ROIs) in the United States and more professors work at PUIs than ROIs, most research on gender inequality among faculty has focused on ROIs. Do patterns of women’s numeric scarcity, gender-hostile work climates, and difficulties with work-life balance found at ROIs hold true for PUIs? This chapter examines one PUI to address this question.

We analyze data from four sources: an archival database of all professors at the institution, interviews with full and associate professors, and two surveys.

Similar to ROIs, our study found women were less likely to achieve higher ranks, and take longer than men to do so. However, we find greater numbers of women and few gender differences in perception of climate, so numeric scarcity and gender-hostile climate cannot explain persistent lags in women’s advancement. Instead, we find women struggle with work-life balance more than men, especially in science disciplines. Thus, gender parity in advancement has yet to fully emerge, despite more women in the faculty and a more equitable climate than at ROIs.

Differences between faculty cohorts are intensified at the PUI because of changes to the institution’s mission, but our research demonstrates that not all gendered patterns found at ROIs apply to PUIs.

PUIs that increasingly emphasize scholarly output should enact family-friendly policies to support all professors, including on-campus or subsidized childcare, flexible scheduling, family leave, and dual-career hiring policies.

This chapter demonstrates that there are important differences between ROIs and PUIs that must be taken into account if we are to understand and remedy gender inequality in academia.

Observes that interfunctional co‐ordination is important to the provision of outstanding customer service since both marketing and logistics activities are required. Builds on a model first presented by Mentzer, Gomes and Krapfel, which conceptually integrated the logistics and marketing aspects of customer service. Communication, an additional logistics dimension, is added to the Mentzer, Gomes and Krapfel model. Uses factor analyses to test for convergent and discriminant validity, as well as to test for the appropriate number of model dimensions. Reliability of the measures is also assessed. Indicates seven dimensions of customer service. Three are from logistics: availability, delivery quality and communication; and four are from marketing: pricing policy, quality, product support‐sales representatives and product support‐customer service representatives. These differ somewhat from the Mentzer, Gomes and Krapfel model, which suggests that the physical distribution customer service dimensions might include availability, timeliness and delivery quality.

The following bibliography focuses mainly on programs which can run on IBM microcomputers and compatibles under the operating system PC DOS/MS DOS, and which can be used in online information and documentation work. They fall into the following categories:

The purpose of this paper is to provide an understanding of the influence of political goals and behaviour on the outsourcing decision process and outcomes.

The research used an exploratory longitudinal case-based approach. Eight outsourcing projects in three telecommunications companies were analysed from the initial decision to the outcome of the case.

The authors show how political goals and behaviours influence the outsourcing decision process and inductively develop four political goals: personal reputation, attainment, elimination and control. The authors also identify three dynamic outsourcing paths: the personal reputation path, which leads to successful outcomes; the short-term attain and eliminate path leading to unsuccessful outcomes; and the destabilised path, which leads to mixed outcomes. All of these can be tested in other empirical settings.

The implications for outsourcing literature are that political intentions influence the decision process and outcomes. For theorists, the authors provide an understanding of how political and rational goals and behaviour interact to impact outsourcing outcomes: with political and rational goals and behaviour complementary in some instances. The limitations are that with a small sample the findings are generalisable to theoretical propositions rather than to a population.

The implications for managers are the ability to identify and manage political goals that influence outsourcing decision process and outcomes.

For the first time, the authors uncover the political goals that impact the outsourcing decision process and outcomes. The authors add to the outsourcing literature, transaction cost theory and resource-based theory by defining and understanding the political goals that complement these theories.